candu slotPrivacy Policy

This page describes what we collect when you use candu slot and how we keep that data protected according to applicable law. We operate an online gaming platform where users access live-dealer tables, sportsbook markets, slot games, and esports betting through supported payment channels including DANA, e-wallet, mobile banking, and local payment.

When you open an account on candu slot, provide deposit or withdrawal instructions, or interact with our games, you share personal information with us. We take responsibility for securing that information and using it only for the purposes you authorise. This policy outlines what data we collect, how we use it, who may access it, and what rights you have.

If you have questions about how we handle your data or how to exercise your rights, contact our support team. We operate in English and Indonesian and can clarify any aspect of this policy.

What we collect on candu slot

We collect your personal information in stages. During account registration, we ask for your name, date of birth, email address, phone number, and residential address. We require this information to confirm your identity and eligibility under local law.

For account verification, we request proof of identity (passport, national ID, or driving license) and proof of address (utility bill or bank statement). We use these documents to verify that the information you provided is genuine and that you reside in a jurisdiction where we offer our service.

When you deposit funds or request a withdrawal, we collect transaction details: the payment method you used, the amount, the date and time, and any reference numbers provided by your bank or e-wallet service. We also log your IP address, device type, and browser information each time you access candu slot.

• Account activity. We record every action you take on candu slot — bets placed, games played, cash-out requests, balance changes — to maintain your account history and settle disputes if they arise.
• Communication data. If you contact our support team via email or chat, we keep copies of your messages and our responses to resolve your inquiry and improve our service.
• Cookie and tracking data. Our website uses cookies and similar tracking technologies to remember your login status, language preference, and betting history. This allows us to tailor your experience on candu slot.
• Third-party data. We may receive information about you from payment processors (DANA, e-wallet, mobile banking, local payment, online payment) to verify your payment method and prevent fraud.

How we use your data on candu slot

We use the personal information we collect for specific purposes. Your identity and address information verify that you are eligible to open an account on candu slot under local law. Your payment and transaction data settles your bets, processes your deposits and withdrawals, and maintains an audit trail for regulatory compliance.

We use your email and phone number to send you account notifications — confirmations of deposits, withdrawal status updates, and security alerts. We use your account activity data to detect suspicious behaviour, prevent fraud, and identify potential money-laundering activity. If we detect unusual patterns (for example, a sudden large deposit followed by immediate withdrawal), we may contact you to verify the activity.

We analyse aggregated, anonymised data from our user base to understand how players use candu slot — which games are popular during Liga 1 matches or Piala AFF tournaments, which payment methods are most common in Jakarta, Surabaya, or Bandung, and whether we need to improve our platform stability or customer support capacity. This analysis does not identify you individually.

Lawful basis

We process your data because you have consented to our terms when you opened your account and because processing is necessary to perform the contract between you and candu slot.

Retention

We keep your identity and payment data for as long as your account is active. After account closure, we retain records for a defined period to settle any outstanding disputes.

Marketing

We do not sell your data to third parties for marketing purposes. We may send you promotional offers about candu slot features only if you have opted in and can always unsubscribe.

Third parties and data sharing on candu slot

We share your data with third parties only when necessary to operate candu slot. Our payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking, local payment, online payment virtual-account handlers) receive your payment information to verify and settle transactions. These processors are bound by confidentiality agreements and can only use your data to process payments.

Our identity verification partner receives your identity documents to check them against official records. This third party operates under strict data protection rules and deletes documents after verification is complete. Our live-dealer studios in Jakarta transmit your session data (bets, game results) to our secure servers; studio staff never access or store your personal information.

We may disclose your data if required by law — for example, if a court orders us to provide account information or if we suspect illegal activity. We are also obliged to comply with regulatory inquiries from authorities in jurisdictions where we operate. Except where legally mandated, we do not disclose your data to government agencies or third parties without your consent.

Your rights on candu slot

You have the right to access your personal data held by candu slot. You can request a copy of your account information, transaction history, and identity documents we hold. Submit such a request through your account dashboard or by contacting our support team.

You may request that we correct inaccurate or incomplete data. If your address or email has changed, update it in your account settings or inform our support team. You may also request that we delete data no longer necessary for us to operate your account, subject to legal retention requirements.

If you wish to close your account and delete your data, we will process your request within a reasonable timeframe. We may retain anonymised transaction records for regulatory and audit purposes. You can also opt out of promotional emails at any time by clicking the unsubscribe link in our messages.

Our commitment and contact information

We at candu slot are committed to protecting your privacy and complying with applicable data protection laws. Our data security practices include access controls (only authorised staff can view sensitive data), encryption of data at rest and in transit, and regular security audits. We train our team on confidentiality and data protection obligations.

Our servers may be located outside your jurisdiction. By using candu slot, you consent to the transfer of your data to countries where we or our service providers operate. These countries may have different data protection standards than your own; however, we apply the same security and confidentiality practices regardless of server location.

If you have concerns about how we handle your data, contact our compliance team through your account dashboard. For general inquiries, email our support desk — we respond in English and Indonesian. For complete details on your rights and our legal obligations, see our terms and conditions and legal notice