How we structure loyalty tiers
We operate three main tiers within our Loyalty Program: Standard, Silver, and Gold. Each tier reflects your cumulative activity on candu slot over a rolling 12-month window. We measure activity by net turnover — the total amount wagered across all game categories — rather than deposits or wins alone.
Entry into Standard tier is automatic upon registration. As your turnover accumulates, you progress toward Silver tier eligibility. Reaching Silver unlocks our first layer of exclusive perks: higher table limits on select live-dealer games, priority live-chat support, and access to seasonal deposit bonuses tied to holidays like Idul Fitri and Idul Adha.
Gold tier represents our highest recognition level. Players at Gold enjoy table-limit increases on premium blackjack and roulette studios, dedicated account management, and invitation-only tournaments across live-dealer and esports markets (Mobile Legends, Free Fire, PUBG Mobile).
Tracking your tier status
Your current tier and progress toward the next level are displayed on the Loyalty tab within your account. We update tier status weekly, so any turnover from live-dealer, sportsbook, or slot games accumulates in real time.
If your 12-month rolling turnover drops below tier thresholds, you step down to the previous tier. This ensures our programme reflects active engagement rather than historical play alone.
Rewards and exclusive perks across tier levels
Standard-tier players receive baseline perks: access to all live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), full sportsbook coverage (Liga 1, Piala AFF, Premier League, MotoGP, badminton), and our complete slot library (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). Standard members can also participate in public tournaments with shared prize pools.
Silver tier adds tangible benefits. We offer higher table limits on our mid-tier live-dealer studios, meaning you can place larger bets on roulette or baccarat during peak hours. Silver players also receive priority email support — our team responds to account questions within two hours during operating hours. Seasonal bonuses tied to Idul Fitri, Idul Adha, Imlek, and Nyepi become available, and we send early notification of new game releases and limited-time tournaments.
Gold tier delivers premium treatment. Your account gains access to exclusive high-limit live-dealer rooms with dedicated dealers. We assign a dedicated account manager who can walk you through strategy questions or game-selection guidance. Gold members receive invitations to invitation-only tournaments with larger prize pools, and we sometimes offer bespoke bonuses on payment methods you use most frequently (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers via mobile banking, Mandini, local payment, online payment).
Rewards expire after 12 months of inactivity
If your account has no wagering activity for a full 12 months, we archive reward points and reset tier status to Standard. Reactivating your account restores access to all games and payment rails, though rewards accrue fresh from that point forward.
How reward points accumulate and redeem
We award loyalty points at a rate of 1 point per our welcome offer net turnover across any game category. Points do not expire as long as your account remains active (at least one wager every 12 months). You redeem points via a dedicated redemption menu within your account: select a reward from our available catalogue (cash credit, tournament entry, or exclusive table-access passes) and confirm.
Redemption is immediate. Cash-credit rewards appear in your playable balance within minutes. Tournament entry passes activate automatically, so you can begin play in scheduled events right away. High-tier players (Gold) receive point-multiplier boosts during select promotional windows — for instance, a 2x multiplier on points earned during Liga 1 playoff weeks or major MotoGP race weekends.
Seasonal tournaments and tier-exclusive events
Throughout the year, candu slot hosts tournaments tied to major sporting events and local holidays. During Liga 1 season, we run weekend sportsbook tournaments where payouts scale with your tier. Silver and Gold players receive bonus prize pools. Around Idul Fitri and Idul Adha, we unlock live-dealer tournament brackets featuring roulette, baccarat, and Dragon Tiger, with Gold-tier players enjoying higher buy-in caps and premium seating.
Esports tournaments run year-round for Mobile Legends, Free Fire, and PUBG Mobile enthusiasts. These events sit outside the main loyalty-point redemption — winners earn cash prizes and merchandise directly. However, your tier level determines your eligibility: Standard players can enter open brackets, while Silver and Gold players access premium brackets with reduced competition density.
Support and account management within the programme
All loyalty-related questions route through our standard support channels. Standard-tier players reach our team via general email or in-game chat; response time is typically 4–6 hours during peak windows. Silver-tier members move to a priority queue with 2-hour target response, and they can request phone support during business hours.
Gold-tier account managers proactively reach out around major tournaments or seasonal events, offering game recommendations, tier-progression updates, and early access to exclusive perks. We base account-manager assignments on geographic preference — if you primarily use e-wallet or mobile banking deposits from the Jakarta region, we match you with a manager familiar with regional player patterns.
Tier status and point balances sync across all devices. Whether you access candu slot via desktop, mobile web, or our dedicated app, your loyalty dashboard reflects real-time totals. This consistency ensures you never miss redemption deadlines or tournament sign-up windows.